Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at beeyoutifulsipandstitchery@gmail.com. Please note that returns will need to be sent to the following address: 11087 Main St, Roscoe, IL 61073

Any product you return must be in resalable condition. If the return is due to an error on our part, we will gladly pay for the return shipping. If the return is for any other reason, we just ask you to pay the return shipping.

You can always contact us for any return question at beeyoutifulsipandstitchery@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to copyright laws, patterns and books may not be returned. Sale items may not be returned. We do not provide replacement packaging for products that are not otherwise damaged.

Unfortunately, we cannot accept returns of gift cards.

All returns must be in new condition and include all original packaging. Returns that have a smoke odor will not be refunded. If an item has been used, it is not eligible to be returned.

Returns of products with Manufacturer Warranties: If you’ve purchased a product that came with a Manufacturer Warranty please follow the instructions included with your product warranty for details on how to proceed for repair or replacement. Unfortunately, we are unable to accept returns of damaged or malfunctioning warrantied products.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beeyoutifulsipandstitchery@gmail.com.